Start-Up Questions

1. Can I use – What type of equipment do I need to use EVO services?
In most home set ups you will want to by a router. We recommend a Linksys WRT54g that you can pick up at any computer store. Other than the modem that comes with your service form you internet service provider that is all you will need in most cases. 

2.   Can I use any IP phone that I want?
For a list of phones that EVOVoice supports please contact an account manager.

3.   Can I use any regular desk phone or mobile phone?
For a list of phones that EVOVoice supports please contact an account manager.

4.   How much time does it take to set up my hosted PBX service?
It does not take that much time at all. Simply plug in your phone and you will be up and running.

5.   How much technical skill is required?
Beyond plugging in your phone we recommend that you receive a training form our training department. This is a short training that will cover how to use everything in our system. Everything dealing with your phones will be covered in this training.

6.   What software do I need to install?
None. EVO is a hosted on-demand unified communication service meaning that you don’t ever have to download software or try and keep up with upgrades. Aside from EVO’s hosted service, there are some neat add-ons such as a toolbar, which allows you to make phone calls and control your phone system from Microsoft Outlook. These require a small download to activate.

7.   What type of Internet connection is required for EVO services?
A good Internet connection is an absolute must for reliable service and clear voice communication. It is the one area you should not compromise to maximize your experience. You can test your Internet speed by clicking here. We can help you evaluate your network and connection by calling us at 855-863-6100.

8.   What type of equipment do I need to use EVO services?
A typical installation requires a small box called a QoS router. This little piece of equipment is what keeps your phone calls from breaking up or “stuttering” when large files are being transmitted over the same Internet connection. In addition to that, just your IP phones which connect directly to your IP network through an Ethernet cable. We provide everything you need and recommend Polycom IP phones as our system is optimized for them.

10. Who provides the IP phones and how much do they cost?
We provide a wide range of Polycom IP phones that range in price from about $100-$300. We also provide easy lease options that eliminate the up-front investment.

11. Can I use any IP phone that I want?
Yes, but we can’t guarantee the quality or that all the features of our system will work unless the phone has been tested.

12. Can I use any regular desk phone or mobile phone?
Yes. Any number can be registered with the PBX to act as an extension of your phone system, but to maximize and use all the features of our hosted PBX service, we recommend a Polycom IP phone.

13. How much time does it take to set up my hosted PBX service?
Very little time (typically 2-3 weeks). The longest timeframe is usually just waiting for your existing phone numbers to port over from your old carrier to EVO.

14. How much technical skill is required?
Little to none. We will explain everything to you when you receive your equipment. Your Polycom IP phones come in the box “pre-provisioned” meaning that all you have to do is plug them into your network and they find their IP address and set themselves up, ready to make phone calls. Of course, whatever network changes need to be made would be made by your IT consultant, just as you would if you were not installing our phone system.

15. How do I get EVO to work on my cell phone?
If you want to call in to your voice mail from a cell phone you would dial your EVOVoice number. When you voice mail message come on you would then hit the * key. It then will ask you for your password. You would enter your password followed by the # key and listen to your messages.